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Garbage Collection & Disposal

HIGHLIGHTS ON THE NEW REFUSE CONTRACT - GROOT INDUSTRIES    
   

    • Groot program structure is similar to the current program with Waste Management. 
    • Groot Collection began on June 1, 2018.
    • Reduction in Sticker Cost from $4.15 to new rate of $3.50 per sticker (June 1, 2018 to May 31, 2019).
    • Waste Management Stickers can be used through June 29th or refunded (see below).
    • Day of Collection remains the same.
    • Four (4) weeks of free bagged leaf pick-up program in November.
    • Comingled Recycling - Residents can use existing bins, or purchase new rectangular bins for $15.00 (64 or 96 Gallon recycling carts are available to rent from Groot as well for $3.00/month)
    • Landscape Waste program will continue unchanged.  One sticker is required on each kraft brown landscape bag and on each landscape bundle.
    • As an Option, Residents can contract with Groot for Monthly Refuse & Recycling Cart Service.  2018 monthly rates are: 35 and 64 gallon cart - $22/month; 96 gallon cart - $23/month.  Carts can be rented for $3.00/month or purchased for $65.00. Previously purchased Waste Management Carts can continue to be used.
    • Clean-Up Day (previously Amnesty Day) will continue in October.  Stickers are required on the first 5 items. All units in addition to the first 5 are free.
    • Bulk items will be collected curbside with 3 stickers per item
    • White goods (appliances such as a refrigerator): Optional service that require advanced notice to Groot at a cost of $35.00/per item.
    • Curbside E-waste Collection (Electronics): Optional service that requires advance notice to Groot.  Brown bag of small electronics: $20.00/per unit; TVs or monitors less than 50lbs: $50.00/per item.  
    • If you purchased your Waste Management container(s), you can continue to use it with Groot.          

                   CLICK HERE TO REVIEW THE 2018/19 REFUSE AND RECYCLING BROCHURE

    GROOT INDUSTRIES
    Customer Service
    1(888)485-0900
        
              
      

    Transition from Waste Management to Groot:

    QUESTION / ANSWER:

    I Received a bill in the mail from Groot, but I purchase and use stickers for my refuse?

    The Woodridge Refuse program is a sticker program.  There is no monthly charge for the sticker program.  However, as an option, residents can contract with Groot for monthly cart services and receive a quarterly bill from Groot.  One of the challenges with switching waste haulers is the transition of these monthly accounts from one hauler to the new hauler without missed service.  While Waste Management information was used to carry forward the homes with optional monthly service, including who rents or owns carts, some homes were missed, some homes were added, and some homes did receive the wrong size carts.  Groot has been making the rounds correcting these issues.

    If you received a bill in the mail from Groot, be sure to review it carefully to ensure your services, cart size and rental for equipment, are being billed correctly.  Please contact Groot at (888)485-0900 to report any problems.

    There have been a number of calls from residents who use stickers for collection but recently received a bill from Groot for $69.00 for quarterly cart service.  If you use stickers and do not contract for the monthly cart service, but did receive a bill, please contact Groot at (888) 485-0900 to report the mistake and have your address removed from their billing list.  If problems persist, please contact Woodridge Public Works at (630) 719-4753.   



    I have tried to get through to customer service at Groot, but have a hard time getting through to a representative.

    With the start-up of the Groot program and new billing for the optional cart service, Groot has a very large volume of calls.  We apologize for any inconvenience and greatly appreciate your patience with trying to get through to a Groot representative.  If the problems persist, please contact Woodridge Public Works at 630-719-4753.   



    What can I do with my Waste Management Stickers?

       
    The Waste Management contract expires on May 31st. Residents have two options: 

    1) Waste Management Stickers can be used through the month of June (until June 29th); or

    2) Waste Management stickers can be returned for a refund at the following area retailers.  Refunds must be made on or before June 30th, 2018.

       

    Woodridge Public Works          1 Plaza Drive. Woodridge, IL 60517
      
    Jewel Foods                             75th & Janes Ave., Woodridge, IL  60517

    Jewel Foods                             1156 Maple Ave., Lisle, IL  60532

    Jewel Foods                             1227 S. Naper Blvd., Naperville, IL  60540

    Jewel Foods                             6215 Main St., Downers Grove, IL  60516

    Ace Hardware                           6216 Main St., Downers Grove, IL  60516

    Mariano's                                  1300 S. Naper Blvd., Naperville, IL  60540   

    Walgreen's                                6240 Belmont Rd., Downers Grove, IL  60516    

       
    Q/A           

    I have the optional contract with Waste Management for monthly garbage and recycling cart service.  What happens with my service?

    The monthly cart service contracts with Waste Management will also terminate at the end of May.  Groot will be providing this same optional cart service on an individual contract basis.  The rates with Groot beginning June 1, 2018 service will be:
    • 35 or 64 gallon cart: $22/month;
    • 96 gallon cart: $23/month. 
    • Carts can be rented for $3.00/month or purchased for $65.00.
    • Previously purchased Waste Management Carts can continue to be used.    

    If you were charged for and paid for June service by Waste Management, contact Waste Management for the credit at (800)796-9696.

    If you rented a cart from Waste Management for refuse or recycling, or both, and your cart has still not been collected, please leave your cart in a visible location and contact Waste Management for collection.  If you have tried calling Waste Management, please notify Public Works.    


REFUSE, RECYCLING, AND YARDWASTE PROGRAM

The Village of Woodridge has a "bag-n-tag" curbside collection program. With this program, a sticker must be attached to all refuse or landscape containers. You may attach the sticker to a maximum 33-gallon plastic bag or a maximum 33-gallon rigid container. Containers cannot weigh more than 50 pounds. You do not need to put a sticker on each bag placed inside the garbage can. 


Groot Garbage Stickers are used for refuse and landscape waste at $3.50 each and currently may be purchased at the following locations:
               
  • Walgreen's                           75th & Janes Ave., Woodridge, IL  60517
  • CVS Pharmacy                    8645 Woodward Ave, Woodridge IL 60517
  • CVS Pharmacy                    8325 Lemont Rd., Darien, IL  60561
  • Woodridge Public Works     1 Plaza Drive, Woodridge, IL  60517
  • Ace Hardware                      6216 Main St., Downers Grove, IL  60516
  • Mariano's                             1300 S. Naper Blvd., Naperville, IL  60540
  • Jewel Foods                         75th and Janes Avenue, Woodridge IL 60517
  • Jewel Foods                         1156 Maple Avenue, Lisle IL 60532
  • Jewel Foods                         1227 S. Naper Blvd., Naperville IL 60540
  • Jewel Foods                         6215 Main St., Downers Grove IL 60516

    

        

Garbage and Yardwaste Pickup Schedule
 CLICK HERE TO REVIEW THE ROUTE MAP (Page 2 - REFUSE AND RECYCLING BROCHURE)

  • Monday - north of Hobson Road and Thornberry Subdivision
  • Tuesday - west of I-355 from Hobson Road to 75th Street
  • Thursday - west of I-355 from 75th Street to 83rd Street
  • Friday - south of 83rd Street or east of I-355 south of Hobson Road

   

REFUSE MUST BE PLACED AT THE CURB BY 7 AM.  Items may be put out for collection after 3 p.m. the day prior to and must be removed by 8 p.m. the day of your scheduled pick-up. 

  

Trash Pickup During the Holidays
The following are trash pickup holidays:
Memorial Day
Labor Day
Christmas Day
4th of July
Thanksgiving Day
New Years Day

If any of these holidays fall on a Sunday, Monday is considered the actual holiday.  Pick up schedules for holidays will be affected as follows:

Day of Holiday
Monday
Tuesday
Wednesday
Thursday
Friday

Pick-Up Days Delayed One Day
Monday and Tuesday
Tuesday
no changes
Thursday and Friday
Friday

 
Disposal of Large Items
You may dispose of large items (furniture, bulky toys, bikes and anything else that does not fit into a container or bag) by attaching one refuse sticker to each large item and putting it out on your regular collection day. This does not include appliances (see section on " White Goods") or items over 6 feet in length. Call Waste Management at (800) 796-9696 for disposal of these items. As of June 1st, 3 stickers will be required and advance scheduling must be done through Groot at 1(888)485-0900.

Tires
Call Waste Management the day before your regular pick-up to inform them you will be placing tires out for collection.  Tires must be on rims.  A sticker must be attached to each tire.  As of June 1st, 3 stickers will be required and advance scheduling must be done through Groot at 1(888)485-0900.

White Goods
The Illinois EPA prohibits the disposal into landfills of any items that contain chloroflourocarbon (CFC) refrigerant gases and other environmental contaminants. These items are termed "white goods" and include refrigerators, washers & dryers, freezers, air conditioners, dishwashers, furnaces, etc. Residents must call Waste Management 48 hours in advance and advise that the white good is being placed for collection. The cost of this removal is $20.00 per white good. The charge for removal is the cost associated with bringing the appliances to a facility to have the contaminants removed. As of June 1st, the price will be $35.00 and advance scheduling must be done through Groot at 1(888)485-0900.

Disposing of Construction Debris 
Latex Paint Disposal & Recycling

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